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Returns / Refunds

When placing an order online please check your products carefully and ensure that the customised text that you have chosen is correct. If you are not happy with your order for any reason,e.g. if it is damaged, has printing defects or contains the wrong items, please let us know so that we can arrange to correct any problems and resend your order.

We do our best to ensure all of our customers enjoy a happy shopping experience with School Stickers however occasionally you may need to return an item. Please fill in our returns form and use our freepost label here

Items can be returned in their orginal condition within 28 days of receiving your order. Please ensure that any items that are returned are in their original packaging and in an unused condition. Please do not fold or crease any printed materials to fit them into smaller envelopes.

We are unable to accept returns for any personalised items unless there is a problem with the print quality. If you are unsure if you are able to return your item please call us on 0121 333 3600 to discuss.

If you're an international customer, please email us so we can get this sorted for you.

This does not affect your statutory right to cancel.

Please note to enable us to reprint / refund an order we must be notified of non-receipt of goods within 28 days.

Changing the colour/wording/image on the rewards.

All of our products can be completely customised. Either call us on 0800 073 0433 or email bespoke@schoolstickers.co.uk with the alterations. In either case we can send you a proof of your designs for you to OK. There is no commitment to purchase in asking for designs. We love making new designs and ideas. Our design service is completely free.